Privacy Policy for Babel Connect
At Babel Connect, located at 34 Rue des Archives, Bâtiment B, 75004 Paris, Île-de-France, France, we are committed to protecting the privacy and security of your personal data. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you engage with our one-on-one language tutoring, group language classes, business language training, exam preparation courses, cultural immersion programs, online learning platforms, bespoke curriculum development, translation services, and corporate language audits.
1. Information We Collect
We collect personal information that is necessary for us to provide our services and for our legitimate business interests. This may include:
- Personal Identifiers: Name, address, email address, phone number, date of birth.
- Educational and Professional Information: Language proficiency levels, educational background, professional experience (for business language training), learning goals and preferences, course history, exam results.
- Payment Information: Details necessary for processing payments for our services (e.g., credit card information, bank account details). For your security, we do not store full payment card details on our servers but utilize secure, PCI-compliant third-party payment processors.
- Communication Data: Records of your communications with us, including emails, chat messages, and phone calls.
- Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our online platforms.
- Usage Data: Information about how you use our website, online platforms, and services, including pages viewed, time spent on pages, and navigation paths.
2. How We Collect Your Information
We collect information in several ways:
- Direct Interactions: You provide us with your personal data when you fill out forms on our website, register for an account, subscribe to our services, apply for a course, request information, participate in surveys, or communicate with us directly via phone, email, or in person.
- Automated Technologies: As you interact with our online platforms, we may automatically collect Technical Data and Usage Data using cookies and similar technologies.
- Third Parties: We may receive personal data about you from various third parties, such as analytics providers (e.g., Google Analytics), payment service providers and other technical, payment and delivery services.
3. How We Use Your Information
We use your personal data for the following purposes and on the following legal bases:
- To Provide Services: To deliver our language tutoring, classes, training, and other related services, including managing your course registrations, providing access to online learning platforms, and tracking your progress. (Legal Basis: Performance of a contract with you).
- Communication: To communicate with you about your courses, services, updates, and to respond to your inquiries. (Legal Basis: Performance of a contract with you, Legitimate Interests).
- Service Improvement: To analyze and improve the quality of our services, online platforms, and curriculum development. (Legal Basis: Legitimate Interests).
- Marketing: To send you information about new courses, promotions, or other services we offer that may be of interest to you, where you have given consent or where we have a legitimate interest to do so. (Legal Basis: Consent, Legitimate Interests). You can opt-out of marketing communications at any time.
- Legal and Compliance: To comply with legal obligations, enforce our terms and conditions, and protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or other third parties. (Legal Basis: Legal Obligation, Legitimate Interests).
4. Disclosure of Your Information
We may share your personal data with the following categories of recipients:
- Service Providers: Third-party vendors and service providers who perform services on our behalf, such as payment processing, online learning platform hosting, IT support, and analytics. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
- Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of the transaction.
- Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
- With Your Consent: We may disclose your information for any other purpose with your explicit consent.
5. Data Security
We have implemented appropriate technical and organizational security measures designed to protect your personal data from accidental loss, unauthorized access, use, alteration, and disclosure. These measures include data encryption, access controls, and secure data storage. Despite these measures, no data transmission over the Internet or method of electronic storage can be guaranteed to be 100% secure.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
7. Your Rights Under GDPR
If you are located in the European Economic Area (EEA) or the UK, you have certain rights regarding your personal data:
- Right to Access: You have the right to request copies of your personal data.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the contact details provided below.
8. International Data Transfers
As we operate globally and utilize service providers located around the world, your personal data may be transferred to, and stored at, a destination outside of your country of residence, including countries outside the European Economic Area (EEA) and the UK, which may not have equivalent data protection laws. When we transfer your personal data to countries outside the EEA or UK, we ensure that appropriate safeguards are in place, such as relying on adequacy decisions, standard contractual clauses approved by the European Commission or equivalent agreements, or verifying that the recipients are certified under relevant data transfer frameworks.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically for any changes.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Babel Connect
34 Rue des Archives, Bâtiment B
75004 Paris, Île-de-France
France
You also have the right to lodge a complaint with a supervisory authority, such as the Commission Nationale de l'Informatique et des Libertés (CNIL) in France, if you believe that our processing of your personal data infringes data protection laws.